Frequently Asked Questions

This is not a service that we offer. Although it is possible to repair a misted unit, the process is quite lengthy and still requires the misted unit to be removed temporarily, thus adding to the cost and the time needed to carry out this process. For these reasons, we believe it is more economical to replace the sealed unit with a brand new one which is also more likely to last longer.

Every job is different! New properties are generally easier and quicker than older properties and it very much depends on what and how many units are being installed or repaired. Usually a house full of windows can take a maximum of 2 days to install but please speak to us at the time of ordering for a more precise estimate of timescales.

Yes, we can come out and have a look at the pattern and colours in your current windows and match this up in the replacement. However depending on the age of the windows, some patterns are now obsolete but we always try our best to source the pattern needed. What you must remember though is that your glass is exposed to natural sunlight on a daily basis thus it will have changed colour slightly due to this. We cannot force the ageing process on the replacement glass, thus at first the colours in the new unit may be slightly stronger until they are exposed to this natural light too.

In some cases we will take the original glass away and fit a plain piece of glass whilst we use your original glass as a template – ensuring you get an exact match.

We offer a 10 Year Guarantee on all our double glazed units – this is double what most companies offer – as we are extremely confident in our products, and installation process. This guarantee will be given in writing on completion of the work